This Privacy Policy explains how ph charm collects, uses, stores, and protects the personal information of Filipino players on our platform. By registering an account or using any part of the ph charm platform, you agree to the practices described on this page.
What We Collect & Why
When you register an account on ph charm, we collect thepersonal details you submit during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to create and verify your account, ensure you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We may also collect additional identity documents if account verification is required at any point. All personal information you provide is stored securely and used only for the purposes described in this Privacy Policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
When you access and use the ph charm platform, we automatically collect certain technical information about your device and browsing activity. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and the features you interact with. We use this data to maintain platform performance, identify and resolve technical issues, and improve the overall experience for Filipino players. Usage data also helps us understand how players navigate the platform so we can make it easier to find games, deposit options, and support resources. This information is collected through standard server logs and similar technologies and is not used to identify you personally beyond what is necessary for platform operation.
All deposit transactions made through the ph charm platform are recorded and associated with your account for security, compliance, and customer support purposes. We collect transaction amounts, timestamps, payment method types, and transaction reference numbers to maintain accurate financial records. ph charm does not store full payment credentials such as complete card numbers or mobile wallet PINs — these are handled directly by our payment partners using their own secure systems. Transaction records may be retained for a period required by Philippine financial regulations and are accessible to authorised ph charm staff only. If you have questions about a specific transaction, you can refer to the FAQ page for guidance on how to follow up.
If you contact ph charm through any available support channel, we may retain records of that communication including the content of your message, the date and time it was sent, and any response provided. These records help us resolve your query accurately and improve the quality of our support service over time. Communication data is not shared with third parties and is used solely for the purpose of responding to your enquiry and maintaining a record of the interaction. If you submit feedback or a complaint, we may use the information provided to review and improve our platform policies and processes. You may request a copy of any communication records we hold about you by following the process described in the Your Rights section below.
Sharing, Retention & Your Rights
ph charm does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to disclose information to Philippine government authorities or regulatory bodies, we will comply with such requirements in accordance with applicable law. We may also share data within our internal team on a need-to-know basis to resolve account issues, investigate suspected fraud, or fulfil compliance obligations. Any third-party service provider we work with is required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection laws.
Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or legitimate business purposes such as dispute resolution and fraud prevention. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data management procedures. All data stored by ph charm is protected using industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. We limit access to personal data to authorised personnel only, and all staff with access to player data are trained on data protection responsibilities. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your ph charm account.
As a Filipino player on the ph charm platform, you have rights over your personal data under applicable Philippine data protection legislation. You have the right to request access to the personal information we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to any legal retention obligations. You may also object to certain types of data processing or request that we restrict how we use your information in specific circumstances. To exercise any of these rights, you may contact ph charm through the support details available on the FAQ page, and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with Philippine law.
ph charm reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine regulations. When changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the ph charm platform after any update has been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If a change significantly affects how we use your personal information, we will make reasonable efforts to notify registered users through available communication channels. If you have any questions about this policy or how your data is used, please refer to the FAQ page for further information.
Last reviewed: 2025. This Privacy Policy applies to all users of the ph charm platform in the Philippines.
If you have any questions about how ph charm handles your personal data, the FAQ page covers the most common queries in plain Philippine English. Ready to join the platform? Registration takes only a few minutes directly from your mobile browser.